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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jan Smith

March 24, 2025

5  out of  5
rating by Jan Smith
"Very informative. Had done his homework which I appreciated."
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Bobbi Kramer

March 6, 2025

5  out of  5
rating by Bobbi Kramer
"Toni is always so great to work with! She is positive, happy and helpful! Everyone in this office work hard for you to get your claims approved so you can get your property fixed. Thank you, thank you!"
We responded:
"Thanks Bobbi! Toni and Semira rock, we are lucky to have them on our team! Troy Crank - State Farm "
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Bruce Rowan

March 3, 2025

5  out of  5
rating by Bruce Rowan
"Troy is a very personable and helpful agent; his aim is clearly finding the best coverage for each individual he represents. Thank you, Troy."
We responded:
"Bruce, Thank you so much for taking the time to share your experience working with Troy. We are delighted to hear that you found him to be personable and helpful. Troy always strives to find the best coverage for each individual he represents, and your feedback reaffirms that he is achieving this goal. Thank you once again for your thoughtful review. We truly appreciate it. Troy Crank State Farm and Team "
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Steven Stensrud

February 26, 2025

5  out of  5
rating by Steven Stensrud
"Great customer service!"
We responded:
"Thank you, Steven! We appreciate your kind words and are glad to hear you received top notch service from our team. Troy Crank State Farm and Team "
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Samantha Reil

February 24, 2025

5  out of  5
rating by Samantha Reil
"Semira, was excellent in helping me switch to State Farm. Thank you so much!!"
We responded:
"Hi Samantha, Thank you so much for your kind review! We're thrilled to hear that Semira provided excellent assistance in helping you switch your insurance over to State Farm. We appreciate your feedback and are glad to have you as part of the State Farm family. Troy Crank State Farm and Team "
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Slade Paulsen

February 19, 2025

5  out of  5
rating by Slade Paulsen
"Troy crank was wonderful to work with , he gave us options and didn’t pressure us into anything. he wanted what was best for us , and that was also within our budget. I highly recommend Troy crank insurance agency!"
We responded:
"Slade, Thank you so much for taking the time to share your positive experience. It's fantastic to hear that you were provided with options and that your budget was respected without any pressure. Our commitment to finding the best solutions for our clients truly shines through your words. Your recommendation means a lot and will surely help others in their search for a reliable insurance agency. We appreciate your trust in the Troy Crank State Farm Insurance Agency and look forward to continuing to serve you in the future! Troy Crank State Farm and Team "
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Mason Getz

February 18, 2025

5  out of  5
rating by Mason Getz
"Seriously there is no better Agent than Troy he's always going above and beyond to help. He's always on the ball right away."
We responded:
"Thanks Mason, We truly appreciate you taking the time to share your experience working with Troy. Troy Crank State Farm and Team "
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Katy Halderson

February 13, 2025

5  out of  5
rating by Katy Halderson
"We are so pleased with Troy, he is a very knowledgeable and confident agent! He explains things very well and is so easy to talk to!! We are very pleased with some changes he has helped us make with our insurance coverage! We feel we are in good hands knowing he is experienced and is looking out for us! Highly recommend him as an agent!"
We responded:
"Hey Katy! Wow, what an awesome review! We're doing a happy dance over here knowing that Troy hit it out of the park for you! 🕺💃 It sounds like he's the insurance superhero we all need – knowledgeable, confident, and super easy to chat with. We're thrilled he could help you make those changes and give you peace of mind. Troy definitely has some serious superpowers when it comes to looking out for his clients. Thanks a million for the high recommendation! If you need anything else, you know who to call (hint: it’s Troy)! 😉 Thanks, Troy Crank State Farm and Team "
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RCory Brown

January 26, 2025

5  out of  5
rating by RCory Brown
"Terrific agent- took the time to explain ALL of our questions, offered advice and counsel but (and here’s the important part) showed respect to let us make our own decisions."
We responded:
"Thank you, Cory, for such a thoughtful review! We are so glad to hear that you felt supported and respected throughout the process. It's always our goal to provide clear answers, helpful advice, and space for our customers to make decisions that feel right for them. If you ever need anything in the future, don't hesitate to reach out! Thanks again, Troy Crank State Farm and Team "
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Andrea Colleran

January 24, 2025

5  out of  5
rating by Andrea Colleran
"Troy gave our company better rates than we were getting and FAR SUPERIOR customer service! Highly recommend!"
We responded:
"Thank you so much for your kind words, Andera! Happy to hear that we were able to provide you with better rates and of Troy's exceptional customer service. Our team strives to exceed our customers' expectations, and it's wonderful to know we hit the mark with you. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Troy Crank State Farm and Team "
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Thomas Bird

January 22, 2025

5  out of  5
rating by Thomas Bird
"Thinking about switching from AFIG to State Farm Insurance I’m working with Semira she’s amazing and looks like I can save a lot of money each year with State Farm! Thomas Minneapolis! I'm thinking it's a great agency very professional and very persistent! Shout out to Semira she's the best!!"
We responded:
"Thomas- Thank you for sharing your experience working with Semira, she is great at saving people money on the best home and auto insurance available. We sure are lucky to have her on our team! All of us at the Troy Crank - State Farm are looking forward to working for you. Troy Crank "
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Brooke Machovsky

January 21, 2025

5  out of  5
rating by Brooke Machovsky
"Recently worked with Toni in Troy’s office to help a mutual client! They were quick to respond to my requests and very helpful!! Thank you both."
We responded:
"Brooke- Thank you for the great feedback! We're glad to hear that Toni was helpful and quick to respond. We appreciate your kind words. Troy Crank State Farm and Team "
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Elizabeth Blackhawk

January 20, 2025

5  out of  5
rating by Elizabeth Blackhawk
"Friendly, knowledgeable and took time to explain things in a way that made sense."
We responded:
"Elizabeth- Thank you for your positive feedback. It makes us so happy to hear that you found our team friendly and knowledgeable, and that we were able to explain things clearly. Your satisfaction is our top priority. Troy Crank State Farm and Team "
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Paul Vitalis

January 17, 2025

5  out of  5
rating by Paul Vitalis
"Troy and Matt spent a great deal of time with me to answer all my questions about the coverage I need and how their products address those needs. This is a great team and I highly recommend them!"
We responded:
"Thank you so much for your kind words, Paul! We're delighted to hear that Troy and Matt were able to provide you with the information and support you needed. We appreciate your recommendation and are glad to have you as a satisfied customer! Troy Crank State Farm and Team"
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Carrie Shrack

January 14, 2025

5  out of  5
rating by Carrie Shrack
"Troy has amazing communication skills. He took time to make sure I really understood what insurance I needed. He got me set up with my small business insurance, home, personal, and auto. The process was so smooth because Troy is great with insurance and listening to what you need. He also saved me SO much money!! Next on our list is life insurance! I highly recommend calling Troy if you have any questions or insurance needs! I truly appreciate all his help and kindness!"
We responded:
" Thank you so much for your wonderful review, Carrie! We're delighted to hear about your positive experience with Troy. It’s fantastic to know that his amazing communication skills and dedication ensured you got the right coverage for your dog training business insurance, home insurance, and auto insurance. We’re thrilled that the process was smooth and that he could save you so much money! We also look forward to continuing to assist you with your life insurance needs. Your recommendation means a lot to us, and we truly appreciate your kind words and trust in our services. Troy Crank State Farm and Team "
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wes munyon

December 26, 2024

5  out of  5
rating by wes munyon
"Troy is amazing! He is an agent you can trust."
We responded:
"Thank you Wes! Troy Crank State Farm and Team "
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Darrell Anderson

December 11, 2024

5  out of  5
rating by Darrell Anderson
"all my questions were answered by the agent who help me I was very happy with the conversation"
We responded:
"Thank you, Darrell! We're glad to hear that all your questions were answered and that you had a pleasant conversation with Semira. Troy Crank State Farm and Team "
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Les Kiffe

December 5, 2024

5  out of  5
rating by Les Kiffe
"I found a very receptive Agent, easy to contact and willing to work with."
We responded:
"Thank you, Les! I'm glad to hear that you had a positive experience. It has been a pleasure working with you. Troy"
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Karen Besst

December 4, 2024

5  out of  5
rating by Karen Besst
"I was in an accident that totaled my car. Troy and his team have been helpful with all my questions regarding the claim filed and with questions regarding insurance on a new car."
We responded:
"Thank you for sharing your experience, Karen. We're glad to hear that Troy and team were able to assist you during this challenging time. If you have any more questions about your car insurance or need further assistance, please don't hesitate to reach out. Stay safe! Troy Crank State Farm and Team "
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Elise O'Neill

November 8, 2024

5  out of  5
rating by Elise O'Neill
"Troy is GREAT! He is very accommodating with meeting times if you have a busy schedule. He is very knowledgeable and personable. He really works hard to find the right plan for you."
We responded:
"Thanks so much for the great review, Elise! I'm really happy to hear that you found our meeting convenient and that I could help you and James find the right plan. If you ever need anything else, feel free to reach out anytime! Troy Crank"
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Monkey Fighter

November 6, 2024

5  out of  5
rating by Monkey Fighter
"Last year, I got a call from Sam Vetch, who reached out to understand my insurance needs and see how he could help. I explained needs and he delivered on every front. My rates are now lower and my coverage is significantly better. Further, Sam takes care of everything so I don't have to. I highly recommend working with the 'Troy Crank - State Farm Insurance agency'. They truly make the process easy and affordable."
We responded:
"Thank you for your kind review, Robert! We're thrilled to hear that Sam Vetch was able to understand your insurance needs and deliver exceptional service. It's great to know that your auto and home insurance rates are lower now and a bonus that we improved your coverages at the same time. Our team at Troy Crank - State Farm Insurance agency always strives to make the process as easy and affordable as possible for our clients. We appreciate your recommendation and look forward to continuing to serve you! Troy Crank State Farm and Team "
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Glory Granitto

October 30, 2024

5  out of  5
rating by Glory Granitto
"Troy made me feel comfortable and honest to bring up my insurance issues and clarified/explained reasons for such coverages which I also agreed to. Just as I’ve kept my State Farm agent in CA for friendly and good services, I am also looking forward to the same amicable relationship with this State Farm Agency. Toni, the reception lady was pleasant, friendly and funny too. Thank you for the mini-desk calendar as well."
We responded:
"Thank you, Glory, for your kind words! We're glad Troy and Toni made you feel comfortable and provided excellent service. We're looking forward to building a great relationship with you. Enjoy the mini-desk calendar! Troy Crank State Farm and Team "
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Kira Palmore

October 18, 2024

5  out of  5
rating by Kira Palmore
"Everyone at the office is super friendly and they seem to really care about what's going on in your life and want to help you! I was really pleased with my visit. Sam was absolutely amazing and listened with interest when I went on my nonsesicile rant about my cat. Thanks very much for making me feel welcome State Farm!"
We responded:
"Hi Kira, Thank you so much for your wonderful review! We're happy to hear that you had a positive experience at our office and felt welcomed by our team. It's great to know that Sam made such a positive impression and took the time to listen to you. We always strive to create a friendly and caring environment for our clients. Troy Crank State Farm and Team "
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Sara Morris

October 2, 2024

5  out of  5
rating by Sara Morris
"I have been a customer of State Farm for 25 years and of this Buffalo office for 18 years. I have always had excellent coverage and service at a fair price."
We responded:
"Sara, Thank you so much for your kind words and for being a loyal State Farm customer for 25 years, and specifically with our Buffalo office for the past 18 years. We truly appreciate your continued trust and support. It's wonderful to hear that you've consistently received excellent coverage and service at a fair price. Our team is dedicated to providing the best possible service to our customers, and your feedback is a testament to our commitment. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! Troy Crank State Farm and Team "
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JoAnn Colleen

October 1, 2024

5  out of  5
rating by JoAnn Colleen
"So far so good. Troy responds super fast to my phone call messages, etc. Unlike a lot of people these days. I appreciate it as I'm sure everyone does so keep up the good work, Troy, and all will be good. Troy replaced my regular agent who retired and moved on."
We responded:
"Hi JoAnn, Thank you for your kind review. We're glad to hear that Troy has been responsive and helpful. We'll pass along your appreciation to him. If you need any further assistance, feel free to reach out. Troy Crank State Farm and Team "